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Delivery Policy: At Playlux, we strive to ensure swift delivery of our products to provide you with a seamless shopping experience. For all in-stock items (excluding preorders), orders will be processed and shipped within 24 hours of purchase. We partner with trusted courier services such as DHL, FedEx, UPS, and other reliable options to ensure secure and timely delivery to your doorstep. Please note that delivery times may vary depending on your location and the courier service selected during checkout. Return Policy: Your satisfaction is our priority at Playlux. If you receive an item that does not match the advertised product or wish to exchange it for another available on our site, we are here to assist you. - Eligibility: Items can be returned if they do not match the advertised product or if you wish to switch to an alternative available on our site. - Return Conditions: Items must be returned in the same condition as they were purchased. If an item is damaged or scratched, we regret that we cannot accept the return. - Return Process: To initiate a return, please contact our customer support team within 7 days of receiving your order. We will guide you through the return process, including providing a return shipping label. - Refund/Exchange: Upon receiving the returned item and verifying its condition, we will process either a refund or exchange based on your preference. We value your trust in Playlux, and our aim is to ensure your satisfaction with every purchase. If you have any questions or concerns about our delivery or return policy, feel free to reach out to our customer support team. Thank you for choosing Playlux! PLAYLUX INC +1 437 267 3664 +234 8095 6622 09